Frequently Asked Questions

What is your return policy?

We feel confident you will be happy with your purchase. However, if the need arises, you may return your unworn shoes within 30 days for a refund.

Returns are easy at FergieShoes.com. Just follow these simple steps:

  1. Click here for a printable version of the return shipping label and return form.
  2. Re-package your order and place the completed return form inside the box. Item(s) must be returned in the original brand box (packaging)
  3. On the return shipping label, write your order number, if known. (An order number helps speed up your transaction. If you check out with an account, your order number is available in the My Account section of FergieShoes.com.) Affix the return shipping label to the outside of the box. Return shipping costs are the customer's responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We recommend that you insure your return or send it in a traceable method. FergieShoes.com is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.
  4. Return your package through the carrier of your choice.

Don't have a printer? Include in your return your full name, address, phone number, email address and order number, if known. Re-package your order and send to:

FergieShoes.com Returns
701 Malaga PL
Ontario, CA 91761

For any questions, you may contact us by email or call us toll-free at 888-849-6930. Please note: Worn shoes are not returnable.

Do you offer exchanges?

FergieShoes.com is unable to make exchanges. If you desire another size, style or color, simply follow the easy-to-understand return instructions and visit FergieShoes.com to place a new order for the item(s) you want, subject to availability.

What are your shipping options and rates?

Shipping rates apply to U.S. orders only.

Standard
1st Pair $6.50
Each Additional Pair $2.00

2nd Day Air
1st Pair $13.95
Each Additional Pair $3.00

Next Day Air
1st Pair $23.95
Each Additional Pair $3.00

PLEASE NOTE: 2nd Day Air is required for all orders shipped to Alaska and Hawaii. For orders shipped to Alaska and Hawaii, you will be charged normal 2nd Day shipping rates (as listed above) in addition to a fee of $5.50 per item ordered.

When will be shoes be delivered?

ESTIMATED DELIVERY TIMES

Standard - 5 to 7 business days
2nd Day Air - Second business day
Next Day Air - Next business day (PM)

When you place an order on FergieShoes.com, you will receive an order confirmation message immediately. Once your order leaves our warehouse, we’ll send another email with tracking information. We ship Monday through Friday only. Standard shipping is usually delivered in 5 to 7 business days.

IMPORTANT SHIPPING NOTICES

You must place your order by 11:00 AM Central time Monday through Friday to receive your order by the 2nd business day or next business day (PM). We do not deliver for FergieShoes.com on Saturdays or Sundays, or on national and federal holidays. FergieShoes.com ships Monday through Friday only, excluding national and federal holidays, to addresses in the U.S. Sorry, but we cannot deliver to P.O. boxes or to military APO/FPO addresses.

Why was my order cancelled?

We randomly and routinely contact our customers to verify order information in an effort to maintain high security standards for the protection of our customers. If we call and leave a message for you, please return the call at 888-849-6930 or email us to confirm your order information. If you do not return the call or email within 48 hours, your order will be cancelled.

How can I contact you?

Email us or call us at 888-849-6930.

Can I cancel my order?

To better service our customers, orders are processed and shipped very quickly. Therefore, we will be unable to cancel or modify your order, as we are unable to edit orders once they begin to process. Unworn items purchased on FergieShoes.com may be returned within 30 days of the purchase date for a refund.

Do you charge sales tax?

As of January 1, 2015 we have sales tax nexus in all states and are required to collect sales tax nationwide where applicable. The sales tax for a purchase is based upon the zip code where the merchandise is shipped.

Which credit cards do you accept at FergieShoes.com?

FergieShoes.com gladly accepts Visa, MasterCard, American Express, Discover, and PayPal. We also accept Visa and MasterCard debit cards. Credit and debit cards are subject to address verification by your financial institution.

Sorry, but we cannot accept cash, checks or money orders. We cannot accept mail orders.

If you get an error message after submitting your credit card information, please double check to make sure that you entered the following information correctly:

  • Your name as it appears on the card
  • Billing address on file with your card issuer
  • Card number
  • Card Verification Number
  • Card expiration date

If you are still experiencing problems, please call your card issuing bank for details.

When you shop at FergieShoes.com, your information is safe and secure. For more on how we protect this information, please see our Secure Purchase information.

How do I determine my size?

FergieShoes.com offers a free printable sizing chart for women on our Fit Assistant page.

more questions